Cancellation Policy-

The online order once placed cannot be modified or cancelled either through the website or offline by calling Rossette Coffee. However, you can get details on the status of the order by writing to us at mokapressoenterprises@gmail.com

Returns and Refund Policy-

We are extremely proud of the coffees we roast, however if you face any issues or problems with the coffee purchased from our website, please write to us at mokapressoenterprises@gmail.com or call us at +91-9910081191 within 7 days of your purchase and we shall review the issue and if necessary replace the order or refund the amount back to your account.   

Please include the following:

1. Your Name and date of purchase
2. Your order #
3. The issue/ reason for return

Please note:

1. The coffee packets must be returned back to the address mentioned on the website in case of a return or refund in it’s original condition.
2. All brewing equipments can only be returned/refunded incase of a manufacturing defect which is hampering it’s optimal intended use, in such case it must be returned to our facility in a new and unused condition only
3. Refunds are initiated within 3 days of notification.  The amount of time it takes before the money is credit back to the customer's account depends on the clearing cycle of the customer's bank